REFUND AND RETURNS POLICY
Thank you for shopping at Nordenwear. We appreciate your business and want to ensure you’re fully satisfied with your purchase. If, for any reason, you’re not completely happy with your purchase, please review our return and refund policy below.
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t unfortunately offer you a refund.
We accept returns for defective or damaged products. In addition, the following conditions must be met:
- The product is unused and in the same condition
- The product is in the original packaging
Please note that shipping costs are non-refundable.
To initiate a return, please use our contact form. We will provide you with instructions on where to send your return. Please do not send your purchase back to the manufacturer.
Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method.
We do not accept exchanges, unless the product is defective or damaged.
If you have any questions about our return and refund policy, please use our contact form. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don’t hesitate to reach out to our customer support team. We’re here to help make your shopping experience exceptional from beginning to end.